At the West Cheshire Autism Hub, we provide free, personalised support to autistic adults aged 16 and above, as well as their family. This can be accessed throughout their lifespan.

What to expect

Now based at Dial House in Chester, our staff team is made up of people with lived experience of autism and professionals with experience of working with autistic adults.

  • We offer bookable, one-to-one appointments where you can consult with our staff in a welcoming environment, whether that be at Dial House, virtually or at one of our outreach locations across the borough.
  • You will be offered an initial assessment appointment, where we will help you identify the gaps and barriers you are experiencing to receive the support you need.
  • We will formulate a plan with yourself, helping to meet those gaps in support. This plan will consist of small, measurable, achievable and realistic targets. The plan will be guided by autism specific good practice, along with your wishes and needs.
  • This personalised plan will be reviewed and updated two to three times per year.
  • Between assessment and review appointments, our Pathway Support Coordinator and other staff will liaise with other services and yourself, helping gaps in your support to be met. Our staff will also check in with you by your preferred communication method.  This will be to monitor how the targets agreed in your support plan are being met.
  • At all times, we will strive to make the information we give you clear and concise, providing written information wherever possible.
  • We will be flexible in our approach and open to any reasonable adjustments you need.

What we do

  • Consultation, working with you to identify the help you need. You will be offered an initial assessment appointment, as well as review appointments throughout the year.
  • Signpost to existing services offered by us and our partners.
  • Help you navigate the various services on offer.
  • Emotional support.
  • Autism specific bespoke services.
  • Support the wider autism community and families, such as parents, partners, siblings and grandparents.
  • Through peer connections, offer the unique opportunity to chat with other autistic adults in the relaxed and friendly environment of the Autism Hub.
  • Support the transition to adulthood as we have strong links with local schools and the University of Chester. We can help develop life skills, such as money management, cooking and self care.
  • We offer a venue at Dial House, where autistic adults and their families can socialise and attend activities including Pop in and Chat every Wednesday 1-3pm. We have dedicated use of Dial House on a Wednesday, with virtual activities and outreach locations across the borough. Further activities will be offered on other days at Dial House.
  • Offer pre and post-diagnostic support through a six-week post-diagnostic course that explores issues relating to adult diagnosis.
  • Promote advocacy. We can help you prepare for phone calls and meetings you may attend, encouraging you to communicate on your own behalf and valuing your voice while respecting different methods of communication. We will support you to make your own decisions and be patient while consulting with you, giving you the time you need rather than rushing to make decisions for you. We want to listen to you and hear what you have to say as our services are led by you.
  • Provide opportunities for autistic adults to take part in volunteering and develop as individuals. We aren’t currently taking on any more volunteers, but we will do so in the future.


Referrals aren’t required to access our support. Agencies and services can signpost to our services, or contact us on behalf of the autistic adult with their consent. We offer step on, step off services for individuals who need support throughout their lifespan, working with other agencies and services rather than managing individual cases.